Luckin Coffee has launched a second collaboration with Honkai: Star Rail, offering limited-edition merchandise. However, many fans discovered after placing their orders that the limited-edition cups and themed paper bags were severely out of stock. Some received only one of the two, while others got neither, forcing them to piece together orders across multiple stores. For collectors, these limited-edition packaging materials included with orders are part of the collaboration experience, and the insufficient restocking at stores left them quite disappointed. Whether brands should ensure packaging supply in tandem when launching new promotional campaigns has become the core of this controversy. [more…]

Chagee recently launched the second wave of its "Ne Zha 2" co-branded limited-edition packaging across stores nationwide. The popular character Ao Guang is printed on paper bags and takeaway cups, sold in a bundle with "Seeking Fragrance Camellia." Buying one cup earns you a matching paper bag. As soon as the news broke, fans rushed to buy them, but after receiving the actual products, they were greatly disappointed: the pattern on the cup body has severe ghosting, so much so that people joked you'd need 3D glasses to see it clearly. The color difference between the themed cup, paper bag, and poster is obvious, and the details are blurred into a mosaic. Many consumers pointed out that the first batch of packaging had already suffered from problems like blurry printing and fading. They had expected the brand to improve its craftsmanship, but unexpectedly the second batch still flopped. In addition, some stores did not use the themed cups as advertised, which harmed the rights of delivery customers. As coffee enthusiasts, Front Street Coffee has also noticed this co-branded merchandise quality control controversy. This article will sort out the whole story and consumer feedback. [more…]

Starbucks and the classic Peanuts character Snoopy launched their first co-branded campaign in mainland China, originally scheduled to go live on March 25, but it was suddenly moved up to March 21, leaving many stores unable to receive the limited-edition cup sleeves and takeout bags in time. Consumers who bought the co-branded drinks could not get the Snoopy packaging they had expected and voiced their disappointment and dissatisfaction. Starbucks employees explained that the materials were unevenly distributed, and some staff even hand-drew Snoopy designs as a makeshift fix. This co-branding campaign exposed the brand's chaos in event coordination and material allocation, and also sparked discussions about ensuring a proper co-branded experience. [more…]

Collaboration campaigns by coffee chains usually come with limited-edition cup sleeves, stickers, and paper bags, while Starbucks has long stuck to its classic brown paper bags and green logo, a habit consumers jokingly call "unchanged for a decade." Yet during the Chinese New Year of the Dragon, Starbucks unexpectedly rolled out three limited-edition dragon-year cup sleeves, sparking widespread discussion. Netizens jokingly dubbed this move "a decision that betrays the ancestors," and it was also seen as a new attempt by Starbucks at localizing in the Chinese market. Against the backdrop of accelerating store expansion into lower-tier cities and insisting on not engaging in price wars, can Starbucks win over more consumers through limited-edition packaging? This article takes you through the details. [more…]

Nayuki's official shop recently sold last year's co-branded limited-edition merchandise for 5.9 yuan with free shipping, including Powerpuff Girls fridge magnets, sparking strong dissatisfaction among consumers who had originally bought designated set meals to obtain the merchandise. Some store employees even revealed that some expired merchandise could be obtained for free without any purchase, simply by checking in and writing a positive review. On one side, fans who spent money on set meals feel let down; on the other, the brand is turning inventory into free gifts or selling it at low prices to avoid waste. Regarding how limited-edition merchandise is handled after a campaign ends, consumer opinions are clearly divided—some support clearing out stock, while others worry that bargain hunters exploiting loopholes could affect future collaborations. [more…]

Nayuki's second collaboration with "Cardcaptor Sakura" has launched limited-edition drinks and merchandise. Fans who thought they could easily collect all four themed packaging bags instead encountered vastly different treatment at stores. Some people bought just one cup and smoothly received multiple paper bags, while others spent thirty yuan and didn't get a single one—some even found their delivery orders missing the themed cup entirely. This collaboration event has exposed the inconsistent standards of chain brands when executing limited-edition materials, and has left many consumers who ordered specifically for the merchandise feeling disappointed. [more…]

Mstand has long been known as a "merchandise maniac," and its recent launch of two limited-edition denim bags quickly sparked a buying frenzy. However, some consumers noticed during checkout that a 100-yuan member discount appeared in the discount section of the mini-program's settlement page. When stacked, this meant that for just 19.6 yuan, they could get a three-use card package originally priced at 100 yuan, plus a 28-yuan Americano. After this anomaly was shared online, a large number of users rushed to register as members in the mini-program to try to replicate it, but few succeeded. Was it a system glitch or a traffic-driving tactic? How did the company handle it afterward? This article will sort out the whole incident. [more…]

The Chagee x "Ne Zha 2" collaboration officially launched today. Fans, who had been eagerly awaiting it, rushed to place orders for the limited-edition merchandise. However, on the very first day of the campaign, problems such as material shortages, mismatched packaging, and inconsistent execution across stores came to light, triggering strong dissatisfaction among consumers. By contrast, the earlier Cotti Coffee x "Ne Zha 2" collaboration was praised as "textbook-level" for its timely after-sales service and genuine sincerity. Chagee's chaotic performance this time has left many fans openly disappointed, with some even joking that they "couldn't even copy the homework properly." This article reviews the specific problems and consumer feedback from the first day of the campaign, and looks back at Cotti's successful experience, offering a comprehensive perspective for coffee and tea beverage enthusiasts. [more…]

During the Spring Festival, major chain beverage brands rolled out limited-edition packaging to create a festive atmosphere. Yidianji's New Year spinning cup won widespread praise on social media thanks to its ingenious design: the cup body can rotate, revealing different blessings through a small cut-out window. However, many consumers specifically placed orders with notes requesting this limited-edition cup, only to receive their drinks in ordinary cups, sparking widespread complaints. The reasons given by stores included that the cup was not suitable for cold drinks, that it was limited to a daily quota, or that it could not be used with the ice cream topping—and some stores simply said they did not have the cup at all. The gap between the brand's statements and the stores' actual execution left expectant consumers confused and disappointed. [more…]

Recently, 1 Dian Dian partnered with Italian mineral water brand San Pellegrino to launch two limited-edition new products, "Grape Sparkling Tea" and "Double Yuzu Sparkling Tea," sold as combo sets. Consumers could receive a store-made sparkling tea, a bottle of San Pellegrino sparkling water, and limited-edition packaging all at once. However, after the new products launched, many consumers discovered that the complimentary San Pellegrino sparkling water included with their order had already been opened, with only a small amount of liquid remaining in the bottle, sparking concerns about beverage hygiene and delivery safety. Some delivery users also reported not receiving the sparkling water or the limited-edition packaging, which did not match the official promotion. In response, some netizens explained that the complimentary sparkling water was actually leftover material from making the sparkling tea, a routine practice in tea shops. But some consumers still believed that after opening, the carbon dioxide in the sparkling water easily escapes during delivery, greatly diminishing the taste, and suggested that the brand directly provide unopened products so customers can mix it themselves. This article will delve into the ins and outs of this incident and the various viewpoints of all parties. [more…]

Recently, the TV drama "Forever Night Star River" has surged in popularity, and the milk tea brand Molly Tea took the opportunity to launch a collaboration, but issues such as delayed merchandise, stock shortages, and reselling have led to collective complaints from fans of the show. Although the official side issued an emergency apology on the 15th and promised compensation, the limited-edition paper bags will not be available until the 30th at the earliest, prompting fans to exclaim that "the timeline is too long, and enthusiasm is being worn down." Why did this highly anticipated collaboration fail? Who exactly was hurt when the brand temporarily changed the schedule and store issues occurred frequently? Join Coffee Workshop as we review the entire incident and also take a look at the heartwarming recommendations Front Street Coffee has prepared for coffee lovers. [more…]

Luckin Coffee's recently launched co-branded limited-edition takeaway cups have sparked widespread discussion on social media. Some consumers reported that after seeing promotions in livestreams and placing orders, they were told upon arriving at stores that the limited-edition cups were out of stock and would not be restocked, leaving them to accept ordinary cold drink cups instead. In Hainan, Jilin, and other regions, plastic ban policies prevented the use of these injection-molded cups, yet official channels continued to display promotional images, causing customers to make futile trips to stores. In addition, issues such as the absence of notices in the promotions indicating limited quantities and the failure to promptly update promotional images after stores ran out of stock left both consumers and store employees frustrated. Front Street Coffee notes that this incident reflects shortcomings in the brand's management of peripheral materials and promotional standards. [more…]

Luckin Coffee's collaboration with the hit game Genshin Impact sparked a frenzy among players, with limited-edition packaging cups, paper bags, cup sleeves, and other merchandise quickly becoming collector's items. However, midway through the event, many stores had already sold out of the peripherals, leading some fans to resort to rummaging through trash bins for leftovers and even getting into unpleasant encounters with staff. Meanwhile, Luckin employees posted photos of large quantities of unclaimed merchandise, triggering discussions about resource allocation and waste. This article will walk you through the supply-demand conflict over this collaboration's peripherals, the fans' desperate measures, and the stories behind the brand's internal rules. [more…]

Hario has departed from its minimalist Japanese style and teamed up with the cartoon IP Sad Frog PEPE to launch a camping-themed product series. The collaboration includes two sets, among which the Outdoor Enjoyment Set features a PEPE limited-edition color No. 01 resin dripper and a limited-edition outdoor filter paper pack. The dripper adds green elements to a transparent resin base, making it especially eye-catching under light and drawing attention from pour-over enthusiasts. The official presale campaign uses "Filter Out Sadness" as its topic, and the packaging is presented in comic form. Users have already posted their purchases, with mixed reviews—some say it looks great, while others question its lack of practicality. This collaboration once again confirms that the coffee sector is becoming a popular choice for brand crossovers. [more…]

At the start of the new year, Starbucks announced a collaboration with Shanghai Animation Film Studio's classic animation "Havoc in Heaven," launching peach-flavored coffee drinks inspired by the "Peach Banquet." This news evoked childhood memories for many netizens, but some consumers were not impressed with the collaboration—because based on the available information, the campaign seemed to offer only limited-edition drinks, lacking themed packaging and merchandise. Compared to other brands that frequently release collaborative cup sleeves, tote bags, and other items, Starbucks' sincerity in this collaboration has been questioned, with some netizens pointing out that the limited-edition drinks are actually a hidden menu item that can be enjoyed in advance through customization services. Whether this collaboration can meet the expectations of "Havoc in Heaven" fans remains to be seen. [more…]

Recently, the coffee industry has seen a surge in the trend of offering free merchandise with purchases. Brands such as Starbucks, Manner, and Luckin have rolled out limited-edition trinkets, from wooden fish ornaments to co-branded canvas tote bags and blind-box pins, attracting a large number of consumers to place orders just for the freebies. This promotional model of giving items away rather than selling them has gradually turned the coffee brand war into a competition of merchandise design. While consumers chase limited-edition gifts, their attention to the drinks themselves is declining. This article will review recent buy-one-get-one promotions by various brands and analyze the consumer psychology and industry impact behind this phenomenon. [more…]

"Ne Zha 2" has surpassed 1.49 billion yuan at the box office, becoming the biggest winner of the Spring Festival season, with Cotti Coffee, Chagee, and Good Me securing co-branding rights from among numerous competitors. Cotti was the first to announce its collaboration details, launching 12 combo packages, each containing one voucher for any drink on the menu and one limited-edition merchandise item, with no cap on merchandise quantities, no need to rush-buy, and drink vouchers valid nationwide within three months. This unconventional move was praised by netizens as "treating consumers like human beings," standing in sharp contrast to the previous co-branding model of limited quantities, bundled sales, and two-cup minimums, and putting pressure on Chagee and Good Me, which have yet to announce their own terms. [more…]

Guming teamed up with Pan Hu Design Lab to launch a Spring Festival limited-edition "Fortune and Prosperity in Motion" themed packaging. One of the designs, a takeaway cup featuring a rotating interactive element, attracted considerable consumer interest thanks to its novel concept — some customers even placed orders specifically to collect the cup. However, many customers discovered upon receiving the actual product that the snake pattern on the cup body was hard to make out, and rotating the cup to the left as instructed produced no movement at all — a far cry from the dynamic effect advertised by the brand. Guming staff later explained that the rotating effect requires a special cup sleeve to work, and that this sleeve needs to be assembled. Due to the heavy order volume during the Spring Festival, some stores overlooked including it, which significantly undermined the customer experience. The incident sparked widespread discussion online, with some arguing that the promotional materials failed to clearly indicate the importance of the cup sleeve, while others pointed out that stores should ensure all accessories are complete before serving orders. [more…]

The recent collaboration between Heytea and Japanese artist Yayoi Kusama has sparked widespread attention, with the two parties combining polka dot art with the boba tea series under the theme "Add Some Boba to the World." This marks the first cross-industry collaboration between the 95-year-old Yayoi Kusama and a Chinese new-style tea beverage brand. Limited-edition merchandise such as mugs and metal keychains sold out quickly after launch, driving up prices in the secondary market. Some consumers turned to scalpers for proxy purchases, but questioned the contradiction between order times and store sold-out notices. Heytea employees responded to this, and the incident also reflects the scalper chaos behind the rush for tea beverage collaboration merchandise. [more…]

As the Spring Festival approaches, major chain beverage brands are rolling out festive limited-edition merchandise to boost sales. Heytea recently launched a fat-burning slimming bottle with added lotus leaf tea, along with a two-cup set that comes with a New Year limited-edition "oil-absorbing paper." However, this merchandise unexpectedly backfired—a red lucky money envelope packaging containing white oil-absorbing paper made many consumers in Guangdong and Guangxi uncomfortable, as they considered it a New Year taboo and exclaimed "Dai Gat Lei Si" (a Cantonese phrase meaning "bad luck"). While pursuing creativity and festive atmosphere, should brands give more consideration to regional customs and differences? This article will walk you through the entire incident and various perspectives. [more…]